Direction » Policies

Credit, Billing and Production

First-time and non-credit account orders may be subject to a production down payment with the balance to be paid in full before the project leaves our production facilities. Available non-credit account payment options may include Cash, Certified Cheque, Visa, Mastercard or Bank Draft. Clients requiring credit may apply via our on-line credit application. Terms may be available to clients upon approved credit.

All CTP quotes must include a digital proof. Production specifications and prices quoted are subject to the viewing of artwork, film or electronic file. Please verify all project specifications listed in the project docket(s) for accuracy. If project specifications or prices appear to be questionable please contact us via our helpdesk or call: 519.894.6514 or Toll Free: 1.888.894.6514 before ordering or preparing reseller quotations. Quoted prices may be subject to paper price increases, availability, applicable taxes and valid for 30 days.

All projects are to be fulfilled as per the specifications listed in the project docket(s) unless otherwise documented in writing prior to production. Quantities of +/- 10% will constitute completion of order, overs and unders may be charged or credited appropriately. All project files and proofs must be approved prior to production. Heavy ink coverage, non-standard production files or additional services required may be subject to additional charges. Direction will in no way be liable for for incidental or consequential damages in excess of the project purchase price.

Web Site

The web site is owned and operated by Direction Inc., a corporation incorporated under the laws of Ontario, Canada. You may download material displayed on the web site for your own personal use, provided you keep intact all copyright, trademark and other proprietary notices. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this web site for public or commercial purposes, without written permission from Direction.

Privacy and Security

At Direction we are committed to ensuring your privacy as a client. You can be confident that we do not sell or exchange names, or any other information about our clients with third parties.

All confidential credit card information transmitted via our web site is encrypted using SSL technology, so you can be assured that all of your information is protected. With SSL implemented on both the client and the server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser.

Terms and Conditions

To use our web site you must consent to our company policies, terms and conditions. If you do not agree to our policies, terms and conditions, please do not use our web site.

You should assume that everything you see or read on this web site is protected by copyright unless otherwise stated and may only be used according to these terms and conditions. Direction does not warrant or represent that your use of materials displayed on this web site will not infringe rights of third parties not owned by or affiliated with Direction. All images are either the property of, or used with permission by, Direction. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Direction uses reasonable efforts to include accurate and up-to-date information on the web site. However, Direction makes no warranties or representations as to the accuracy of the information. Direction assumes no liability or responsibility for any errors or omissions in the contents of this web site.

Furthermore, your use of and browsing in this web site is at your risk. Neither Direction nor any other party involved in creating, producing or delivering the web site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the web site. Without limiting the foregoing, everything on the web site is provided to you "as is " without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Direction may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.